FAQ'S
Q: What sizes do you carry in your store?
A: Women's clothing typically covers XS–XXL; children's clothing typically covers newborn to 5T. Actual sizes are subject to the product page description.
Q: How can I find the perfect size for my child without a sizing guide?
A: We recommend checking the product page for sizing instructions and measurement suggestions first; if still unsure, please contact us with height, weight, and usual size, and we will provide reference suggestions.
Q: What types of clothing do you offer for women and children?
A: We offer women's, children's clothing and some accessories. Please refer to the website category pages and product pages for details.
Q: How long does it take for my order to be shipped?
A: Orders are typically processed and shipped within 1–2 business days (excluding weekends and holidays). After shipping, we will send tracking information. For detailed information on shipping range, rates, estimated delivery times, and exception handling, please visit our Shipping Policy page.
Q: Do you offer international shipping?
A: Yes. We currently support shipping to the United States, Canada, Australia, and Europe (select countries/regions). If your country/region is not shown at checkout, shipping is not currently available. For detailed information on shipping range, rates, estimated delivery times, and exception handling, please visit our Shipping Policy page.
Q: How long does delivery take?
A: Delivery time depends on the shipping method and destination selected at checkout. The following are reference estimated delivery times (business days, excluding weekends and holidays); actual times are subject to checkout page display and carrier transport conditions: United States approximately 3–7 business days; Canada approximately 5–10 business days; Australia and Europe (select countries/regions) approximately 7–15 business days. For detailed rules on shipping range, rates, available shipping methods, customs/tax, and delay/exception handling, please visit our Shipping Policy page.
Q: What is your return and exchange policy?
A: Within 21 days from the date of receipt, you may submit a return or exchange request. To ensure items can be resold, returned items must be unworn, unwashed, odorless, stain-free, undamaged, and retain complete tags (if applicable) and original packaging (if applicable). If you use our prepaid return label, $9.99 will be deducted from your refund amount; if you choose to return on your own, shipping costs are your responsibility (unless we shipped the wrong/missing item or the product has quality issues). For detailed rules on non-returnable situations, refund processing time, and original return method, please visit our Refund Policy page.
Q: How long does refund take?
A: After return inspection passes, we will initiate a refund within 1–3 business days; banks/payment channels typically take 5–10 business days to process. Please visit our Refund Policy page.
Q: How can I contact customer service?
A: Phone: +1 (235) 202-2434; Email: info@modearo.com; or visit our Contact Us page.
Q: Do you offer gift cards or gift-wrapping services?
A: If available on the website, we offer gift cards. Gift wrapping services are not currently available, but orders will be carefully packaged.
Q: Can I make changes to my order after it's been placed?
A: If you need to modify/cancel, please contact us as soon as possible. We will do our best to assist before the order enters processing/shipping, but success is not guaranteed. If shipped, please apply for a return under the Refund Policy.
Q: Do you offer any discounts or promotions?
A: We occasionally launch promotions. We recommend subscribing to our newsletter or following announcements for the latest information.